Dealing with Difficult Behaviour Training

Our Dealing with Difficult Behaviour Training can benefit all who work in the helping professions including charity workers (paid and voluntary),nurses,social workers and other support workers.

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The training introduces Effective Communication and Conflict Resolution Principles, and practices that arise from them, to help staff respond to difficulties with clients and patients.

These Principles are derived from the experience of mediation and conflict coaching and are explored and practised via role plays, small and large group work and other experiential learning activities.

The training is very much 'hands on' and practice based with opportunities for review and group discussion after each activity.

Previous comments about the training include:

"100% of our attendees said they had enjoyed the course and they would recommend it to colleagues."

Setting Boundaries

Workers in the helping professions can experience difficulties when service-user/client/patient expectations do not 'match' the responsibilities of their role.

As well as effective communication and conflict resolution, the training also looks at the extent to which staff can make themselves vulnerable to unnecessary additional workloads (and stress) because of difficulties with setting personal boundaries and professional boundaries to their role.

This is often described as 'Rescuer Syndrome' and arises when staff do more for service-users/clients/patients than is necessary, even to the extent of disempowering them, leading to a potential 'dependency' developing.

Our Dealing with Difficult Behaviour training explores the ways in which this can occur. Once this awareness has started to develop, more effective communication practices can enable staff to set clear boundaries to their professional role.

Stress in the workplace often occurs when staff feel overwhelmed by their workload and the emotional demands of those who come to the helping professional for support. While the difficulties the clients experience in their lives are the very reason they are coming for support, a response that maximises the possibilities of empowerment for the client is a more sustainable, long term response than one that can often be a 'quick fix'.

These interactions can be the root cause of difficult behaviour both by clients and by helping professionals. The dependent state of the client is one of fear and anxiety and the seemingly excessive demands of the client, without an indication of how it will end, lead to stress, guilt, worry, exhaustion for the helping professional.

Our training is focused on how the attendee can support themselves more effectively in their interactions with clients, and in turn be more able to support clients.

"This was a very successful workshop, feedback described the day as “fun”, “interesting” and “informative” with a “superb” trainer who had a “very thoughtful approach”. 100% of our attendees said they had enjoyed the course and they would recommend it to colleagues." - Tania Murrell - Business Development Manager, Hillingdon Association of Voluntary Services - speaking about the workshop 'Dealing with Difficult Behaviour' run by Alan Sharland.

Our Dealing with Difficult Behaviour Training is a 1-day course, usually based in London but we can travel to provide it for groups if a venue is provided.

Please note that we usually run this course as a bespoke course for organisations rather than for individuals from a range of different organisations as this allows for a course more directly relevant to attendees' needs. 

How much does the training cost?

Because this training is bespoke for each organisation we charge our daily rate of £1100 for the training although sometimes there can be discounts for smaller charitable organisations. If requested for outside London there will be additional fees for travel and accommodation. 

This Form cannot be submitted until the missing fields (labelled below in red) have been filled in

Register your organisation's interest in this training

Please note that all fields followed by an asterisk must be filled in.

E-Mail Address*

Please enter the word that you see below.

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